Payment Processing is Down

Major incident General Notifications Payment Services Webhooks Sandbox 3rd Party 3DS2 Sandbox Portal Full Stack Transaction Processing JA1 - Transactions JA1 - Latency JA2 - Transactions JA2 - Latency JB1 - Transactions JB1 - Latency JC3 - Transactions JC3 - Latency Gateway Only Transaction Processing JGW1 - Transactions JGW1 - Latency JGW2 - Transactions JGW2 - Latency
2024-01-06 06:17 BST · 6 hours, 57 minutes

Updates

Monitoring

We have identified the production issue with Google Cloud Services and our teams have now implemented a fix.

Services have been brought back up and Payments are now processing as expected. However we continue to monitor our services

We apologise for any inconvenience this has caused.

January 6, 2024 · 13:14 BST
Monitoring

We have identified the production issue with Google Cloud Services and our teams have now implemented a fix.

Services have been brought back up and Payments are now processing as expected. However we continue to monitor our services

We apologise for any inconvenience this has caused.

January 6, 2024 · 13:09 BST
Update

We have identified a production issue with Google Cloud Services and our teams are continuing to work on a fix.

This is a business-wide issue and it may take some time to restore our connections to the GCS so at present, we are unable to advise on an ETA.

We will send another update as soon as we can, but please be assured we are working tirelessly to resolve the problem.

We apologies for any inconvenience this has caused.

January 6, 2024 · 12:37 BST
Update

We have identified a production issue with Google Cloud Services and our teams are continuing to work on a fix.

This is a business-wide issue and it may take some time to restore our connections to the GCS so at present, we are unable to advise on an ETA.

We will send another update as soon as we can, but please be assured we are working tirelessly to resolve the problem.

We apologies for any inconvenience this has caused.

January 6, 2024 · 11:15 BST
Investigating

We have identified a production issue with Google Cloud Services and our teams are currently working on a fix.

This is a business-wide issue and it may take some time to restore our connections to the GCS so at present, we are unable to advise on an ETA.

We will send another update as soon as we can, but please be assured we are working tirelessly to resolve the problem.

We apologies for any inconvenience this has caused.

January 6, 2024 · 10:24 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 10:23 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 10:18 BST
Investigating

We have identified a production issue with Google Cloud Services and our teams are currently working on a fix.

This is a business-wide issue and it may take some time to restore our connections to the GCS so at present, we are unable to advise on an ETA.

We will send another update as soon as we can, but please be assured we are working tirelessly to resolve the problem.

We apologies for any inconvenience this has caused

January 6, 2024 · 10:15 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 10:13 BST
Investigating

We have identified a production issue with Google Cloud Services and our teams are currently working on a fix.

This is a business-wide issue and it may take some time to restore our connections to the GCS so at present, we are unable to advise on an ETA.

We will send another update as soon as we can, but please be assured we are working tirelessly to resolve the problem.

We apologies for any inconvenience this has caused.

January 6, 2024 · 10:12 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 10:08 BST
Investigating

We have identified a production issue with Google Cloud Services and our teams are currently working on a fix.

This is a business-wide issue and it may take some time to restore our connections to the GCS so at present, we are unable to advise on an ETA.

We will send another update as soon as we can, but please be assured we are working tirelessly to resolve the problem.

We apologies for any inconvenience this has caused.

January 6, 2024 · 10:04 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 10:03 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 09:58 BST
Investigating

We are still experiencing issues with the Production environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible

January 6, 2024 · 09:53 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 09:53 BST
Investigating

We are still experiencing issues with the Production environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible

January 6, 2024 · 09:53 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 09:48 BST
Investigating

We are still experiencing issues with the Production environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible

January 6, 2024 · 09:44 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 09:43 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 09:38 BST
Investigating

We are still experiencing issues with the Production environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible

January 6, 2024 · 09:35 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 09:33 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 09:28 BST
Investigating

We are still experiencing issues with the Production environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible

January 6, 2024 · 09:24 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 09:23 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 09:18 BST
Investigating

We are still experiencing issues with the Production environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible

January 6, 2024 · 09:15 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 09:13 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 09:08 BST
Investigating

We are still experiencing issues with the Production environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible

January 6, 2024 · 09:04 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 09:03 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 08:58 BST
Investigating

We are still experiencing issues with the Production environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible

January 6, 2024 · 08:54 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 08:53 BST
Investigating

We are still experiencing issues with the Production environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible

January 6, 2024 · 08:49 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 08:48 BST
Investigating

We are still experiencing issues with the Production environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible

January 6, 2024 · 08:46 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 08:43 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 08:38 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 08:33 BST
Investigating

We are still experiencing issues with the Production environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible

January 6, 2024 · 08:32 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 08:28 BST
Investigating

We are still experiencing issues with the Production environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible

January 6, 2024 · 08:27 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 08:23 BST
Investigating

We are still experiencing issues with the Production environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible

January 6, 2024 · 08:19 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 08:18 BST
Investigating

We are still experiencing issues with the Production environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible

January 6, 2024 · 08:14 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 08:13 BST
Investigating

We are still experiencing issues with the Production environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible

January 6, 2024 · 08:09 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 08:08 BST
Investigating

We are still experiencing issues with the Production environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible

January 6, 2024 · 08:04 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 08:03 BST
Investigating

We are still experiencing issues with the Production environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible

January 6, 2024 · 08:00 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 07:58 BST
Investigating

We are still experiencing issues with the Production environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible

January 6, 2024 · 07:54 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 07:53 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 07:48 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 07:43 BST
Investigating

We are still investigating issue affecting all services including production.

Our engineers are working to resolve this issue as soon as possible.

Currently no payment services are available and we woule like to apologies for any inconvenience.

January 6, 2024 · 07:40 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 07:38 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 07:33 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 07:28 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 07:23 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 07:18 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 07:13 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 07:08 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 07:03 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 06:58 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 06:53 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 06:48 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 06:43 BST
Investigating

Our engineers are still investigating local networking issues that is affecting all payment processing.

We will provide updates as soon as we can and assure you this has the highest level of attention at this time.

We would like to apologies for this disruption at this time.

January 6, 2024 · 06:43 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 06:38 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 06:33 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 06:28 BST
Update

We are still experiencing issues with the Sandbox environment and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored as soon as possible. action.judopal.param.title = Sandbox Service Issues

January 6, 2024 · 06:23 BST
Investigating

Currently due to a local network issue all payment processing services are failing.

Our engineers are online and investigating the issue and will resolve the issue as soon as possible.

January 6, 2024 · 06:17 BST

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