Transaction Failures Observed

Status Update
The earlier issue affecting tokenised card payments has now been fully resolved. All services have been operating normally since 08:36 BST.

We sincerely apologise for any inconvenience this may have caused.

Our teams will continue to monitor performance closely, and a full Root Cause Analysis (RCA) will be made available in due course.

Thank you for your patience and understanding.

Status Update:
The fix has been successfully applied, and tokenised card payments resumed as of 08:36 BST.

Our engineers are continuing to monitor all services closely to ensure stability.

We sincerely apologise for any inconvenience this may have caused.

We will continue to monitor performance and a full root cause analysis (RCA) will be made available in due course.

Thank you for your patience and understanding.

Status Update:
Our engineers have identified the root cause of the issue affecting tokenised card transactions and are currently applying a fix.

Transactions not using card tokens continue to process normally. We’ll share another update once the fix has been fully implemented and verified.

Thank you for your continued patience.

Status Update:
We’re actively investigating the issue affecting tokenised card transactions and will provide further updates as soon as possible.

Transactions that do not rely on card tokens are continuing to process successfully.

Next Update - 09:00 BST

Thank you for your patience.

We have noticed that some transactions have exceeded latency thresholds and are currently investigating the issue.

We apologise for any inconvenience caused.