SANDBOX 3D Secure 2 authentication Observed

Minor incident General Notifications Payment Services Sandbox 3rd Party 3DS2 Sandbox
2025-09-05 14:34 BST · 57 minutes

Updates

Resolved

We were previously observing 3DS2 authentication issues in our Sandbox environment.

No impact to Production / Live transactions was observed.

The issue was external to Judopay and was being investigated by our 3DS2 Authentication Technology partners.

We are now no longer seeing timeouts to our 3DS2 authentication provider, and Sandbox transactions are processing as expected.

Thank you for your patience while this external issue was being resolved.

September 5, 2025 · 15:30 BST
Issue

Currently we are observing 3D Secure 2 authentication issues in our Sandbox Environment.

There have been no impact to Production Live transactions observed

We have established this is occurring external to Judopay and we are aware that this is actively being investigated by our 3DS Authentication Technology partners.

Please accept our apologies for any inconvenience this external issue may be causing.

September 5, 2025 · 14:00 BST

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