Degraded performance impacting API-Bridge / DPG integrations Recurring Payments

Major incident General Notifications
2026-09-17 09:24 BST · 2 hours, 36 minutes

Updates

Monitoring

The root cause affecting card token lookups and recurring payment processing has been identified. Our engineering team has initiated recovery procedures to restore full node functionality and normalize transaction processing.
We are actively monitoring processing rates as services recover. Thank you for your continued patience and understanding while we work through this final stage of resolution.

September 17, 2026 · 11:40 BST
Issue

We are currently observing degraded performance impacting API-Bridge / DPG integrations with elevated decline rates for Recurring (card token). Our engineering team is actively investigating the root cause and working to resolve the issue as a priority. We sincerely apologise for any inconvenience caused to your operations and will provide an update as soon as new information becomes available

September 17, 2026 · 10:24 BST

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