Transaction Failures Observed

Major incident Gateway Only Transaction Processing JGW1 - Transactions
2026-09-30 20:19 BST · 44 minutes

Updates

Resolved

Transaction processing performance has returned to normal. We apologise for any inconvenience caused and thank you for your patience.

September 30, 2026 · 21:04 BST
Resolved

Transaction processing performance has returned to normal. We apologise for any inconvenience caused and thank you for your patience.

September 30, 2026 · 20:59 BST
Escalate

We continue to observe degraded performance affecting some transaction processing services and are actively working to restore normal service. We apologise for the continued inconvenience. Our operations team is working to resolve this as quickly as possible. This has been observed for the following:AMERICAN_EXPRESS,Barclays,WorldPay

September 30, 2026 · 20:29 BST
Issue

We are currently aware of degraded performance affecting some transaction processing services. We apologise for any inconvenience this may cause. This has been observed for the following:AMERICAN_EXPRESS,Barclays,WorldPay

September 30, 2026 · 20:19 BST

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