Disruption to Transaction Services
Major incident
Payment Services
Webhooks
Sandbox
Portal
Full Stack Transaction Processing
JA1 - Transactions
JA1 - Latency
JA2 - Transactions
JA2 - Latency
JB1 - Transactions
JB1 - Latency
JC3 - Transactions
JC3 - Latency
Gateway Only Transaction Processing
JGW1 - Transactions
JGW1 - Latency
JGW2 - Transactions
JGW2 - Latency
2021-11-16 17:43 BST
· 14 minutes
Updates
Issue
November 16, 2021 · 18:09 BST
Between 17:43 and 17:53 we observed a major incident with traffic not being routed via our Google Cloud Platform load balancers and disrupting our payment APIs.
Traffic flow has since resumed with all services operating normally. We apologise for any inconvenience caused and are following up on the matter with Google.
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