Disruption to Transaction Services

Major incident Judopay Announcements Full Stack Transaction Processing JA1 - Transactions JA1 - Latency JA2 - Transactions JA2 - Latency JB1 - Transactions JB1 - Latency JC3 - Transactions JC3 - Latency Gateway Only Transaction Processing JGW1 - Transactions JGW1 - Latency JGW2 - Transactions JGW2 - Latency Payment Services Webhooks Sandbox Portal
2021-11-16 17:43 BST · 14 minutes

Updates

Issue

Between 17:43 and 17:53 we observed a major incident with traffic not being routed via our Google Cloud Platform load balancers and disrupting our payment APIs.

Traffic flow has since resumed with all services operating normally. We apologise for any inconvenience caused and are following up on the matter with Google.

November 16, 2021 · 18:09 BST

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