Payment Failures
Major incident
Full Stack Transaction Processing
JA1 - Transactions
JA1 - Latency
JB1 - Transactions
JB1 - Latency
Gateway Only Transaction Processing
JGW1 - Transactions
JGW1 - Latency
2022-02-02 13:44 GMT
· 54 minutes
Updates
Resolved
February 2, 2022 · 14:38 GMT
This ongoing issue has now been marked as resolved by our partner. Please accept our apologies once more for any inconvenience caused.
Monitoring
February 2, 2022 · 14:27 GMT
This issue appears to have been resolved by our partner and we are continuing to monitor the situation closely. Please accept out apologies for any inconvenience caused.
Update
February 2, 2022 · 14:10 GMT
We are still experiencing transaction failures through one of our gateways across multiple acquirers, we are continuing to investigate with the partner. We apologies for the inconvenience caused and a looking to resolve this matter as a matter of urgency
Issue
February 2, 2022 · 13:45 GMT
We are currently seeing payment failures and high latency on one gateway affecting multiple acquirers, we are working with the gateway provider to resolve as soon as possible.
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